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Privacy Policy

Welcome to the privacy policy for Dr. Heather Iverson’s website. Your privacy is important to us, and we are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, when participating in activities on the website, or otherwise contacting us. This includes:

  • Personal Identification Information: Name, email address, phone number, and other contact details you provide when contacting us, subscribing to our newsletters, booking appointments, or filling out forms on the website.
  • SMS Opt-In Information: If you opt-in to receive SMS communications, we will collect your phone number for that purpose. This opt-in is entirely voluntary, and you are not required to provide your phone number unless you wish to receive SMS notifications or updates.
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, pages visited, and the time and date of your visit.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our website and services.
  • Improve, personalize, and expand our website and services.
  • Communicate with you directly for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (with your consent).
  • Facilitate your bookings and manage your appointments.
  • Monitor and analyze usage and trends to improve user experience.
  • Ensure the quality of our services through call tracking and recording.

3. SMS Communications and Opt-In

You may opt-in to receive SMS communications regarding appointments, promotions, or updates by providing your phone number during the booking process or when filling out forms on our website. Please note:

  • Specific Consent: When you opt-in to SMS communications, it is done voluntarily, and you must specifically provide your consent by checking the SMS opt-in box. This box is not pre-checked, and providing your phone number for SMS communications is not mandatory for booking appointments or receiving services.
  • Purpose of SMS Communications: We use SMS messaging to send appointment reminders, promotional offers, and important updates. You can opt-out of SMS communications at any time by following the opt-out instructions included in each message or contacting us directly at info@drheatheriverson.com.
  • Phone Number Collection: If you do not wish to receive SMS communications, you can still provide your phone number for appointment-related purposes only, without opting into promotional or marketing messages.

4. Call Tracking and Recording

We use RingCentral for call tracking and recording services to ensure quality and for training purposes. You will be notified when a call is being recorded. By continuing with the call, you consent to this recording. If you do not wish to have your call recorded, please let us know, and we will take the necessary steps to accommodate your request.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

  • With Our Team: We may share your information with our team as needed to provide our services effectively.
  • Service Providers: We use third-party service providers like Google Analytics, Mailchimp, Fresha, and Jane App to help us analyze how our visitors use the website and to facilitate email marketing and appointment scheduling. These providers are obligated to maintain the confidentiality of your information.
  • Legal Obligations: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Cookies are small files placed on your computer that help us to improve our website and deliver a better and more personalized service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our services.

7. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. We may retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

As a user, you have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions.
  • Objection and Restriction: Object to or request the restriction of processing of your personal information under certain circumstances.

To exercise these rights, please contact us at info@drheatheriverson.com.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. International Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

11. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this privacy policy or about how your information is used, please contact us:

Thank you for trusting us with your personal information. We are committed to maintaining your privacy and protecting your data.